TIME WARNER: Time Warner Digital Cable-Road Runner High Speed Internet Connection, how may I serve you?
RICHARD: Uh, I was just wondering if you could give me some specific information about the restoration of television and Internet service?
TIME WARNER: Due to the heat wave, power is out in parts of Queens and Manhattan. We are working to restore service as soon as possible.
RICHARD: Yes, I know power is out and service is down. I was calling to ask if you could provide more specific information. It's now been 17 hours since I lost television and my Internet connection. I use my Internet connection for business and this is costing me money.
TIME WARNER: I'm sorry sir but the best I can tell you is that service will be restored as soon as possible. Thanks for your patience.
RICHARD: Don't thank me. I'm not patient. I'm simply trapped.
TIME WARNER: I understand sir and we assure you that service will be restored as soon as possible.
RICHARD: Fine. Thanks. So it could be hours or it could be days?
TIME WARNER: I'm sure it will up again shortly.
RICHARD: Uh, it's already been 17 hours. What's shortly?
TIME WARNER: As soon as possible.
RICHARD: OK, I won't waste anymore of your time. Thanks
TIME WARNER: Sir, I see that we provide you with digital television and Road Runner high speed Internet, would you be interested in a special package that would also include phone service?
RICHARD: Are you kidding me?
TIME WARNER: No. It's a great deal and it will cost you much less than you're being charged by your current provider [Verizon].
RICHARD: You misunderstood me. I wasn't expressing surprise over the great deal. Uh, Forgive me for stating the obvious, but if I was using your phone service right now we wouldn't be having this conversation.
TIME WARNER: How do you mean sir?
RICHARD: I mean that my phone service would be down along with my television and Internet connection.
TIME WARNER: Our service has been rated the most reliable by....[ CLICK]
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